Crisis Communication
This crisis communication training workshop will give you the knowledge, skills and confidence to respond effectively when crisis strikes.
Build your understanding of the principles and practices of crisis communication and learn how to prepare for, manage and communicate effectively during situations that could put your organisation’s reputation at risk.
This one-day crisis communication training course explores how organisations can identify and manage reputational risk and develop an effective communications response when a crisis occurs. You’ll consider different approaches to crisis communication, identify key audiences and channels, develop appropriate messages and explore the practical resources needed to support a best practice response.
Delivered by experienced communications practitioner and trainer Alison Arnot, the course combines practical guidance with real-world examples and exercises you can apply immediately in your role.
You’ll learn:
- What constitutes a crisis and how it can affect organisational reputation
- How to identify and assess crisis risks
- Different approaches to crisis communication
- Identifying key audiences, stakeholders and channels
- Developing clear, effective crisis messages
- Responding to questions with the right voice and tone
- Planning the people, resources and processes needed to respond effectively
- How to evaluate and learn from crisis communication
Next available crisis communication workshop
When: 19 January 2027 | 9.30am to 4.30pm GMT
Cost: £485 per person + VAT (group discounts available)
Delivery: Online via Zoom
Crisis communication workshop testimonials
“Excellent, thank you. The style of delivery was informal but confident and the mix of theory and real stories was just right.”
“Fascinating to hear from someone with such extensive experience and interest in the subject.”
